Terms and Conditions

WLS / VSN Terms and Conditions

THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT (hereafter “Terms”) governs the use of our website (hereafter “website”) by you the “User”. It is vitally important that you read the Terms carefully, as your use of the website will automatically constitute your agreement to be legally bound by the terms and conditions set out herein.

These Terms also govern your use or purchase of the products/services provided through or in connection with the website (hereafter “services”). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the website(s) or the services provided by Business through its web site(s).

This website is owned by White Label Sourcing / VSN Sport, trading names of White Label Sourcing Limited (hereafter the “Business”) , a company registered in Scotland under registration number 517937, whose registered office is at is 1 Dornie Court, Thornliebank, Glasgow G46 8AU. Our VAT Registration number is 228 22 40 49.

The following words used in these Terms shall have the following meanings:

  • “Personal Information” shall mean all data and/or information provided by and about the User, including e-mail address (es), name, address, credit card, or other payment information, etc.;
  • “Business website” shall mean all web sites on which Business provides products and/or services.
  • “Business User” shall mean all Users of the Business web site(s) and services.
  • “Business Products and Services” shall mean all products and/or services provided directly by Business;
  • “3rd–Parties” include all advertisers, partners and affiliate vendors that are included on, or linked to, the Business web site(s).

These terms of sale apply to all goods and services supplied by the Business to individuals via any of its websites. This website is governed by the following terms and conditions; they do not affect your statutory rights. If you are registered with us as a business customer, these are the Terms and Conditions of Sale that apply to transactions between you and us. By purchasing any products (the “Product(s)”) or services (the “Services”) and by using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.

Description and Price of Goods

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on our website(s). If there is anything which you do not understand, or if you wish to obtain further information, please contact our customer services team on 0141 883 7612.

Product images are for illustrative purposes only. Although we have made every effort to display colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without notice.

All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.

Placing an Order

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

The contract is subject to your right of cancellation (see below).

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we despatch the order to you even if your payment has been processed immediately.

We may refuse, at our discretion, to accept an order:

  1. where we cannot obtain authorisation for your payment; or
  2. if there has been a pricing or product description error; or
  3. if you do not meet any eligibility criteria set out in our terms and conditions; or
  4. where goods ordered by you are not available; or
  5. if we do not or can not deliver to your area.Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Payment

Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.

Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks we may ask for additional information or documentation to help support the data you supplied.

Please be aware that if you are using Paypal as your payment method we reserve the right to not ship to unconfirmed addresses.

Consumer Right of Return and Refund

This clause only applies if you are a consumer.

If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of:

  • any made-to-measure or custom-made products or products made to your specification or clearly personalised;
  • newspapers, periodicals or magazines;
  • perishable goods, such as food, drink or fresh flowers;
  • software, DVDs or CDs which have a security seal which you have opened or unsealed.

– Returns

All goods supplied by the Business are from official sources and are covered by the normal manufacturer’s warranty. If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 28 days of your purchase.

Unfortunately we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer. This does not affect your statutory rights.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach our warehouse.

BEFORE returning any items. Return of items will be at your own cost and risk. We recommend you use a tracking service as we cannot be held responsible for items lost in the post.

We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.

Return to: Returns Department, White Label Sourcing Limited, 1 Dornie Court, Thornliebank, Glasgow G46 8AU.

Delivery

We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within days of your order. However we reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility.

Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 28 working days of the delivery of the goods in question.

We shall deliver the goods to you within days (‘the long delivery date”) of the date on which you ordered them. If we do not so deliver the goods by the delivery date then the sale is cancelled and we shall return all monies paid by you to us under the contract of sale but, notwithstanding , shall have no liability to you for the return of monies or otherwise unless you notify us in writing at our contact address of the non-delivery within 28 days from the long delivery date.

– Business Purchases

If you fail to take delivery of the Products, without prejudice to any other rights and remedies available to us, we may:

  1. store the Products until actual delivery and charge you the reasonable costs (including, without limitation, insurance) of storage; or
  2. sell the Products at the best readily obtainable price and either:
    1. where you have not already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the Products or charge you for any shortfall below the price you agreed to pay for the Products; or
    2. where you have already paid for the Products, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.

Import Duty

Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such duties as may be imposed by your country’s government.

If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Title for Consumers

Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

Title for Business Orders

The Products are at your risk from the time of delivery. Ownership of the Products shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of: the Products; and all other sums which are or which become due to us from you on any account. We shall be entitled to recover payment for the Products even though ownership of any of the Products has not passed from us.

Until ownership of the Products has passed to you, you must:

  1. store the Products (at no cost to us) separately from all your other products and products of any third party in such a way that they remain readily identifiable as our property; and
  2. not destroy, deface or obscure any identifying mark or packaging on or relating to the Products; maintain the Products in satisfactory condition and keep them insured on our behalf for their full price against all risks.

Your right to possession of the Products shall terminate immediately if:

  1. you have a bankruptcy order made against you or make an arrangement or composition with your creditors; or
  2. otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors; or
  3. being a body corporate, convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof; or
  4. a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency or we have reason to believe that any of the above are likely to occur; or
  5. you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
  6. you encumber or in any way change any of the Products.

You grant to us, our agents and employees an irrevocable licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or, where your right of possession has terminated, to recover them.

Faulty Product, Damaged, or Dead on Arrival

Please note that any products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.

If you notify a problem to us under this condition, our only obligation will be, at your option:

  1. to make good any shortage or non-delivery; or
  2. to replace or repair any goods that are damaged or defective; or
  3. to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.

Limitation of Liability

The Business will not be liable to you for any loss or damage in circumstances where:

  1. There is no breach of a legal duty owed to you by the supplier or by its employees or agents; or
  2. Such loss or damage is not a reasonably foreseeable result of any such breach; or
  3. Any increase in loss or damage resulting from breach by you of any term of this contract.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Links To & From Other Websites

Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any

material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

Webshops

Where you are accessing our website to visit a club shop, information provided by you may be collected and used to provide information to the client club on whose behalf the web shop has been opened. This is enable the smooth processing of orders and fulfil the contractual obligations of the Business to the client club. Information so collected will be held in strict accordance with our Privacy Policy and not disclosed, sold or otherwise disposed of to any other third party.

Competitions, Contests & Promotions

Any competition, contest or similar promotion made available through our website(s) or any e-mail messages to you will be governed by official rules that are separate from and may vary from these Terms. By participating in any such competition, contest or similar promotion, the User will become subject to the specific official rules of that promotion.

Note, however, the User will remain subject to these Terms to the extent they do not conflict with the applicable official rules.

Newsletters

The Business may send out a newsletter and/or other informational emails (collectively referred to as “Newsletters”) to all Users. In these Newsletters, we may inform you about new services, features or products. The User may choose to unsubscribe from the Newsletter at any time using the unsubscribe option at the bottom of our emails, or by writing to us at contact@twls.co.uk or following the unsubscribe link contained in each of the emails.

Licence & Copyright

The Business website contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound and the entire content of the web site is copyrighted as a collective work under UK and International copyright laws. The Business owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of Business and the copyright owner. Elements of the web site are protected by trademark, unfair competition and other laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors.

You are permitted to print and download extracts from this website for your own private use on the following basis:

  1. no documents or related graphics on this website are modified in any way;
  2. no graphics on this website are used separately from accompanying text; and
  3. any of our copyright and trade mark notices and this permission notice appear in all copies.

Copyright Infringement

In accordance with UK and International law, any notifications of claimed copyright infringement should be sent to us immediately. Such notification can be sent by email, to contact@twls.co.uk or by letter to: White Label Sourcing Limited, 1 Dornie Court, Thornliebank, Glasgow G46 8AU.

Registration

To register on our website you must be at least 18 years of age.

Each registration is for a single user only, whether or not acting on behalf of a company or other organisation. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

The User must complete the registration process by providing the Business with current, complete and accurate information as prompted by the applicable registration form. The User also will choose a password and a User name.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

The User is entirely responsible for maintaining the confidentiality of any password and account information. Furthermore, the User is entirely responsible for any and all activities that occur under his/her account. The User agrees to notify the Business immediately of any unauthorised use of their account or any other breach of security. The Business will not be liable for any loss that may incur as a result of someone else using the User’s password or account, either with or without their knowledge. However, the User could be held liable for losses incurred by the Business or another party due to someone else using their account or password

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

We may deny access to any the User, at any time, and for any reason. In addition, the Business may, at any time, transfer rights and obligations under these Terms to any current or future the Business subsidiary or business unit, or any companies or divisions or any entity that acquires the Business or any of its assets.

Disclaimer

While the Business uses reasonable efforts to include accurate and up-to-date information, the Business specifically disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in any and all Business web sites, either now operating or created in the future. The Business disclaims any responsibility or liability for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material. The Business disclaims any responsibility or liability for any harm resulting from downloading or accessing any information or material on the Internet through the Business web site.

The Business does not make any warranties or representations regarding any data, service and/or information provided or made available by any user on any of the Business web sites or on any external web sites linked to them. In particular, the Business does not warrant or represent that said data, service and/or information is true or accurate, or that it fulfils or serves any particular purpose.

Without limiting the foregoing, under no circumstances shall the Business be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of 3rd-parties, or loss of or fluctuations in heat, light, or air conditioning.

All material, information, product and service descriptions included on the Business website(s) are provided “as is”, with no warranties expressed or implied. The Business expressly disclaims all express, implied and statutory warranties to the fullest extent permitted by law. The User understands and agrees that they use, download or otherwise obtain material and / or information from the Business website at their own discretion and totally at their own risk.

The Business and the Business website(s) are not responsible or liable for content posted by third parties, or for any damage caused by the download of any such material.

Liability

The Business may modify, suspend, discontinue or restrict the use of any portion of the Business website, including the availability of any portion of the content at any time, without notice or liability.

The User acknowledges and agrees that it is virtually impossible to achieve continuous, uninterrupted availability of the Business or any other, website. While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our own negligence) with respect to our website or service for any one event or series of related events is limited to the total fees which you have paid to us in the 12 months before the event(s) complained of.

In no event (including our own negligence) will we be liable for any:

  1. economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); or
  2. loss of goodwill or reputation; or
  3. special, indirect or consequential losses; or
  4. damage to or loss of data (even if we have been advised of the possibility of such losses). Nothing in these terms and conditions shall exclude or limit our liability for:
  1. death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
  2. fraud; or
  3. misrepresentation as to a fundamental matter; or
  4. any liability which cannot be excluded or limited under applicable law.

Indemnity

You agree to indemnify, defend and hold harmless the Business, its web site(s) and each of its respective advertisers, partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents and sub- licensees, from any and all claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys’ fees and court costs) arising from or relating to any allegation regarding:

  1. Your use of the Business web site(s);
  2. The Business’s use of any your content or information, as long as such use is not inconsistent with these Terms;
  3. Information or material provided through your IP address, even if not posted by you or
  4. Any violation of these Terms by you.

Dispute Resolution, Consumer Reviews & Use of Social Media

We endeavour at all times to provide the highest standards of service and to adhere to current business best practices in all our operations. We recognise the importance of the use of social media and the Internet to alert the public when such standards are not met. However, we believe that complaints should not be published in a manner that is unfair or unreasonable as to content and manner of publication and, for this reason, the following terms are agreed by yourself and ourselves to regulate how to proceed when you feel that reasonable standards have not been met.

If you post any comment on our service or products on any website other than the Business’s website, you agree that:

  1. you will not include any statement that is untruthful or malicious;
  2. you will do all that is possible to enable the Business to post to the same website a comment in response and, if such is not possible, you will include such response in full in a comment posted by yourself on the same website;
  3. you will agree to participate in a form of alternative dispute resolution accredited by the Trading Standards Institute of the United Kingdom under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and recommended, as appropriate for the nature of the dispute, on request by the Business.

Governing Law & Jurisdiction

These terms and conditions shall be governed by and construed in accordance with Scottish law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Scottish courts where the claim is brought by you. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.

We do not warrant that materials, services or information for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

Miscellaneous

If any provision of these Terms is, for any reason, invalid and/or unenforceable, as determined in an appropriate Court of proper jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. You agree to replace an invalid and/or unenforceable provision with a valid and/or enforceable provision that most closely approximates the intent and economic effect of the invalid and/or unenforceable provision and shall be interpreted most favourably, when possible, to the benefit of the Business.

Section Titles : The section titles used in these Terms are purely for convenience and carry with them no legal or contractual effect.

Incident Reporting : Any complaints regarding violations of these Terms by a User should be directed to customer services at contact@twls.co.uk. Where possible, include details that would assist the Business in investigating and resolving the complaint (i.e. expanded headers and a copy of any offending transmission).

Complaints Procedure : We are very proud of our high standards of customer service. However, in the event that we fail in meeting these standards, please do not hesitate to contact us at 1 Dornie Court, Thornliebank, Glasgow G46 8AU.

Online Acceptance

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.

These Terms represent the entire understanding between the user and the Business and supersedes any prior statements or representations. THE USER AGREES TO THE TERMS OF THIS ONLINE AGREEMENT, by using the Business website, its services, sign up, posting, downloading and uploading content, and understands that it is entering into a binding and legal agreement with Business by so doing.

You agree to file any claim regarding any aspect of this website or these Terms within six (6) months of the time in which the events giving rise to such alleged claim began, or to waive such claim in the vent that you fail to do so. You also agree that no claim subject to these Terms may be brought as a class action or in any jurisdiction other than Scottish courts.

These Terms and Conditions were last updated, and became effective, on 1 January 2019.

Contact Information

Our contact details are as follows:

White Label Sourcing Limited, 1 Dornie Court, Thornliebank, Glasgow G46 8AU T: 0141 883 7612

E: contact@twls.co.uk

WLS / VSN Privacy policy

Any data we collect from you to provide you with goods and / or services is encrypted and securely held on remote servers. We will NEVER sell, give away or otherwise dispose of the data you provide to us with to anyone other than with your permission. End of. No discussion.

However, UK legislation and regulation requires us to provide you with a lot of detail about data collection and so, because we take take our customers privacy and security very seriously, here it is.

WHO ARE WE?

“We”, “us and “our” are all terms used to describe “White Label Sourcing Limited”, and you’re reading this because you’re visiting one of our websites. We have 2 – https://thewhitelabelsolution.co.uk/ and https://vsnsport.co.uk/ , and this policy statement appears on both.

White Label Sourcing Limited is based at 1 Dornie Court, Thornliebank, Glasgow G46 8AU: its company number is SC517937 and our VAT No. Is 228 22 40 49.

If you have any queries about us, what we do or this policy statement, please don’t hesitate to contact us contact@twls.co.uk .

HOW WE USE YOUR DATA

We are committed to protecting your privacy. It is important to us that customers and web visitors understand how we look after personal data and how we make sure that we meet our legal obligations under the data protection rules and regulations (including associated guidance) (the “Data Protection Laws”). This privacy policy outlines how White Label Sourcing Limited (“WLS”) will collect, use, store and share your personal data.

If you have any questions in relation to this policy or generally how your personal data is processed by us, please contact our customer care team by letter addressed to: Customer Services, White Label Sourcing Limited, 1 Dornie Court, Thornliebank, Glasgow G46 8AU; by email at contact@twls.co.uk; or by phone on 0141 883 7612.

This policy applies to any personal data that we collect about you when you:

  • visit our one of our websites;

  • purchase products from us;

  • visit one of our online stores;

  • contact us, for example by telephone, email, post or through submitting a form on our websites.

    OUR WEBSITES

    As described above, WLS operates 2 websites. Through our VSN Sport website we also offer and operate a number of separate online stores / shops for customers. WLS is the designated “Data Controller” for each website and is responsible for all customers and website visitor data.

    CONSENT

    To those who have provided us with the necessary consent, WLS may send marketing messages by email, social media or post. This will relate to our business and our products. You may, at any time, choose to unsubscribe from receiving any such message by hitting the provided “Unsubscribe” button provided in our communication(s) or by contacting us directly at contact@twls.co.uk putting “Unsubscribe” in the email subject line.

    WHAT INFORMATION DO WE COLLECT ABOUT YOU?

    If you have an account with us or make a purchase online with us, or enter a competition or respond to a survey with us, we collect your name and contact details (including your address, telephone number, details about your order, and your billing information (where you are purchasing products)).

    We also collect details of your interactions with us through our customer contact centres or online. For example, when you telephone our office, we collect notes of our conversations with you and details of your query and from time to time we may record your calls for training and monitoring purposes. We also collect information about the purchases that you make, your saved items, your payment information, any complaints and comments that you make and your shopping preferences. We also collect CCTV images at our premises.

    Each time you visit one of our websites, we will also automatically collect information and personal data about your computer for system administration including, where available, your IP address, operating system and browser type. We do this to help us analyse how users use the websites (including behaviour patterns and the tracking of visits across multiple devices), to establish more about our website users and to assist us in managing your account and improving your online experience. We also collect information about your activities on our websites, for example what device you are using and what products you’re looking at.

    Please see our cookies policy for further information about what information may be automatically collected when you visit our websites.

    Please note that, from time to time, we will combine personal data that we receive from other sources with personal data you give to us and personal data we collect about you.

    WHERE DO WE GET THIS INFORMATION FROM?

    We collect some of your information directly from you, either through information that you give to us or information that we collect during your visits to our websites, stores, or through your communications with us. We may also obtain some information from third parties, including a customer club you may be a member of, retail analytics companies, consumer insight companies and credit reference agencies and publicly available sources to assist us with understanding customer demographics and shopper behaviours, or where we merge with or otherwise acquire another business.

    Information that you give us

    You may share personal data about yourself with us by:

    You are not obliged to provide your personal data to us. However, if you do not provide your personal data to us, we may not be able to fulfil your order or provide other services to you or respond to your queries.

    Information that we collect about you

    We collect personal data about you:

    Information that we receive from other sources

    We will receive personal data about you from other third parties, including:

    • filling in forms on our websites, including when you purchase products online, submit queries to us, create an account on one of our websites and/or sign up to receive promotional material and newsletters;

    • responding to a survey or entering a competition with us;

    • giving us information about yourself in any communication with us, either by telephone, e-mail, post or otherwise, either in connection with your account, purchases, or to report a complaint or issue.

    • when you visit our websites, including details of your visits to our websites including, but not limited to, Internet Protocol (IP) address used to connect your computer to the internet, MAC addresses, traffic data, location data, your login information, time-zone setting browser type and version, browser plug-in types and versions, operating system and platform, weblogs, cookies and other communication data, and the resources that you access. For more information please see our cookies policy.

    • when you link your Twitter, Instagram or Facebook accounts with us, to enable you to log onto our websites simply and securely without having to create a new account;

    • when you contact us in relation to our products, services, a complaint or another query or issue. In particular, calls to our office may be recorded for training and monitoring purposes from time to time.

    • any customer club you may be a member of;

    • in connection with any mergers or acquisitions where we obtain your information from another company;

    • when we work with retail analytics companies, consumer insight companies, credit reference agencies and through our use of information from publicly available sources.

    WHY DO WE NEED YOUR INFORMATION?

    The main purpose for which we use your information is to provide you with the products that you purchase from us and to send you offers and promotions that you might be interested in.

    In particular, we use your information in some or all of the following ways:

  • to provide you with the products that you have purchased from us and any receipts of purchase, including to deliver your products, and to send you order status updates;

  • to take payments for the products that you have purchased and to give refunds or exchanges;

  • to provide customer service and support to you;

  • to develop and improve our products and services;

  • to develop and improve our websites and set default options for you (such as language and currency) and to ensure that content is presented in the most effective manner;

  • to provide you with information that you request from us or which we feel may interest you. We may send you marketing information by email, SMS or post. This can include information about new products and offers that you may find interesting;

  • to research our customers’ preferences and trending products;

  • to run surveys and competitions;

  • to notify you about changes to our products;

  • as part of our efforts to prevent and detect fraud and crime.

    BASIS FOR USING YOUR INFORMATION

    Compliance with legal obligations

    As a business there are certain laws we need to comply with. In particular, we will need to process your personal information to verify your identity and for fraud and crime prevention purposes. Failure to provide the requisite personal information on sign-up / as you use

    our websites, may mean we cannot provide our products to you, as to allow you to purchase our products may mean we may be in breach of our legal obligations. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.

    Necessary for the entry into or performance of a contract

    When you enter into a transaction with us or one of our brands, a contract between you and the relevant brand will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to place an order and receive products from us), we will need to collect and process your personal information. Failure to provide the requisite personal information on sign-up to an account or on placing an order and payment information or objecting to this type of processing / exercising your deletion rights will mean we cannot provide our products to you.

    Legitimate business interests

    We use your personal data as set out in this privacy policy for the legitimate interests of our business to enable us to:

  • provide you with products as requested by you;

  • carry out research to understand our customers and how they purchase and use our products;

  • develop and improve our products.

    We are required to carry out a balancing test of our legitimate business interests in using your personal data outlined above against your interests and rights under the Data Protection Laws and regulations in the relevant territory. As a result of our balancing test, which is detailed below, we have determined, acting reasonably and considering the circumstances, that we are able to process your personal data in accordance with the Data Protection Laws on the basis that we have a legitimate business interest.

    Legitimate interest

    We have a legitimate interest in processing your information as:

    Necessity

    We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as we process your personal data only so far as is necessary to achieve the purpose outlined in this privacy policy.

    Impact of processing

    We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as the processing of your personal data does not unreasonably intrude on your privacy.

    • we both benefit from the effective management of your account(s) (where applicable);

    • we both benefit from the effective management, operation and administration of our websites;

    • we both benefit from the provision of products, services and support and from improvements to our services;

    • we both benefit from updates to our websites;

    • we will both benefit from the ability to enforce or apply rights under any contract between us;

    • we are required to ensure the health and safety of our customers and the security of our stored data and have a legitimate interest in ensuring any processes relating to the same are effective and that fraud and other crimes are prevented and detected;

    • we would be unable to provide our products and services without processing your information; and

    • we have a legitimate interest in processing your information in connection with any mergers, acquisitions or reorganisation of our business, in which case some of your information may be shared with a prospective buyer or otherwise but only so far as is strictly necessary for the purposes of such sale or administration.

    Consent

    As set out above, we will send you marketing communications where you have not told us that you wish to unsubscribe and where you have purchased similar products and/ or services from the same brand or legal entity (as set out in the table above). You will also receive marketing communications from us where you have signed up, or otherwise consented, to receive marketing messages from a brand or entity within our business.

    You have the right to withdraw your consent to processing of this nature at any time by contacting our customer care team using the details at the start of this privacy policy.

    WHO DO WE SHARE YOUR INFORMATION WITH?

    We do not, and will not, sell any of your information to any third party, including your name, address, email address or credit card information.

    We will share your information with other members of our business but only for the purposes specified in this privacy policy. In particular:

  • we will share your information with other members of our business where you have consented for us to do so for the purposes of receiving marketing information;

  • we will share your information with other members of our business for group analysis and business information purposes, to improve our products and services.

    We will also use a number of carefully selected third parties to help us to provide you with products and services e.g. a courier / delivery company. In particular, we may disclose selected information to:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers and delivery companies;

  • Our trusted service providers, such as website hosts and credit reference agencies;

  • Law enforcement and fraud prevention agencies if we are compelled to do so by court order;

  • Companies approved by you, such as social media sites, including companies such as Facebook and Google; and

  • We will provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

    We will only share your information with third party suppliers where it is “anonymised” and is necessary for them to provide us with the services we need.

    We may disclose your information to other companies in connection with any merger, acquisition, insolvency situation or otherwise, in which case we will only disclose your information so far as is necessary.

    We may also need to disclose personal data to third parties to comply with a legal or regulatory obligation, or if necessary for legal proceedings.

    WHAT AUTOMATED DECISIONS DO WE MAKE ABOUT YOU?

    We may carry out some profiling of you for the purposes of improving and developing our products and services and to help us to tailor our marketing to you.

    The impact of any automated decision is to ensure you experience the best service possible.

    We use information that we learn about you such as your gender, preferences, hobbies, interests and purchase history to make sure the marketing you receive from us and the way our websites are displayed to you are appropriate and tailored to you.

    WHERE IS YOUR INFORMATION STORED AND HOW LONG DO WE KEEP IT FOR?

    Transfers outside of the European Economic Area

    The information which we collect about you may be transferred outside the European Economic Area. In the event of such transfer, we will ensure the adequate standard of security is in place for example by incorporating the European Commission approved clauses into our agreements with such third parties to ensure the security of your personal data. A copy of the European Commission approved model clauses is available here: http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32010D0087&from=en

    Retention of your personal data

    We will only keep your information for as long as is necessary to carry out the purposes we collected it for, as set out in this privacy policy (unless a longer retention period is required by any applicable law). We typically keep your personal data for 6 years from the purchase in order to enable us to deal with any issues or concerns you may have about the products or services you have received, and to allow us to bring or defend legal proceedings. In some circumstances, some of your data will be deleted in much shorter timescales, for example:

  • cookies are deleted in accordance with our cookies policy;

  • marketing consents will be refreshed/deleted after 4 years: our aim however is only to market to you for as long as we believe you want to continue hearing from us based on how you interact with us.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we will also keep hold of some of your information, even if it is no longer needed to provide our services to you.

Security of your personal data

Transmission of information via the internet is not and cannot be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

WHAT NON-PERSONALLY IDENTIFIABLE INFORMATION DO WE COLLECT?

We may also collect non-personally identifiable information (that is, information that does not specifically identify you), for the purposes of aggregates and statistics.

WHAT RIGHTS DO YOU HAVE?

You have a number of rights under the Data Protection Laws in relation to the way we process your personal data, which are set out below. You may contact us using the details at the beginning of this privacy policy to exercise any of these rights.

In some instances, we may be unable to carry out your request, in which case we will contact you to explain why.

1. You have the right to request access to your personal data

You have the right to request confirmation that your personal data is being processed, access to your personal data (through us providing a copy) and other information about how we process your personal data.

2. You have the right to ask us to rectify your personal data

You have the right to request that we rectify your personal data if it is not accurate or not complete.

3. You have the right to ask us to erase your personal data

You have the right to ask us to erase or delete your personal data where there is no reason for us to continue to process your personal data. This right would apply if we no longer need to use your personal data to provide products to you, where you withdraw your consent for us to send you marketing information, or where you object to the way we process your personal data (see right 6 below).

4. You have the right to ask us to restrict or block the processing of your personal data

You have the right to ask us to restrict or to block the processing of your personal data that we hold about you. This right applies where you believe the personal data is not accurate, you would rather we block the processing of your personal data rather than erase your personal data, where we don’t need to use your personal data for the purpose we collected it for but you may require it to establish, exercise or defend legal claims.

5. You have the right to port your personal data

You have the right to obtain and reuse your personal data from us to reuse for your own purposes across different services. This allows you to move personal data easily to another organisation, or to request us to do this for you.

6. You have the right to object to our processing of your personal data

You have the right to object to our processing of your personal data on the basis of our legitimate business interests, unless we are able to demonstrate that, on balance, our legitimate interests override your rights or we need to continue processing your personal data for the establishment, exercise or defence of legal claims.

7. You have the right not to be subject to automated decisions

You have the right to object to any automated decision making, including profiling, where the decision has a legal or significant impact on you.

8. You have the right to withdraw your consent

You have the right to withdraw your consent where we are relying on it to use your personal data, for example where we are relying on your consent to send you marketing information.

Marketing

We always give you the choice of whether or not you wish to receive marketing communications from us.

By contacting us contact@twls.co.uk you can tell us that you do not wish to receive marketing communications from us and we will update your records. You can also click on the unsubscribe link in any promotional emails.

WHAT IF YOU HAVE A COMPLAINT?

If you have any concerns regarding our processing of your personal data, or are not satisfied with our handing of any request made by you, or would otherwise like to make a complaint, please contact our customer care team on contact@twls.co.uk in the first instance using the details at the start of this privacy policy, so that they can do their very best to sort out the problem.

You can also contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF www.ico.org.uk.

OTHER WEBSITES

Our websites may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or your use of those websites.

CHANGES TO THIS PRIVACY POLICY

We will take all measures necessary to communicate any changes to this privacy policy to you, and will post any updated privacy policies on this page.

This policy was last reviewed and updated on 1 January 2019.

WLS / VSN Cookies Policy

INFORMATION ABOUT OUR USE OF COOKIES

Our websites (“websites“) are operated and maintained by White Label Sourcing Limited (together “we“, “us“, “our“, or “WLS“). The websites use cookies to distinguish you from other users and this helps us to provide you with a good experience when you browse our websites: they also help us to improve our websites.

For example, we keep track of the domains from which people visit and we also measure visitor activity on the websites. We use the information that we collect to measure the number of visitors to the different areas of our websites to improve website functionality and to ensure we can process and fulfil your orders.

If you wish to remove cookies placed on your device by our websites or stop our websites placing further cookies on your device you can do this at any time – see how to do this below, in the Managing Cookies section.

By visiting our website with your browser settings adjusted to allow cookies, or by using our app you are consenting to the use of non-essential cookies and acknowledging our use of essential cookies for the purposes outlined below in order to provide you with a fully functional, tailored visitor experience.

What is a Cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.

Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow websites like ours to deliver you a personalised website experience.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

Managing Cookies: Enabling and Disabling

You can set your browser to refuse all or some browser cookies, or to alert you when websites access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly.

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our websites will be limited to browsing and researching; you won’t be able to add products to your basket or buy them where that feature is available. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

  • Google Chrome

  • Internet Explorer

  • Mozilla Firefox

  • Safari

  • Opera

  • Google Analytics Opt Out

We use the following types of cookie:

Essential cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites or make purchases. We do not require your consent to place these cookies. Nevertheless, you may block these cookies yourself on your device/ browser, but restricting these cookies is likely to mean that our websites will not work as you would expect, and certain functionality may be inoperable.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily. We use cookies to compile visitor statistics such as how many people have visited our websites, how they reached our websites, what type of technology they are using (e.g. Mac or Windows) which helps to identify when our

site isn’t working as it should for particular technologies, how long they spend on the websites, what page they look at etc. This helps us to continuously improve our websites.

Non-essential cookies:

  • Functionality cookies. These are used to recognise you when you return to our websites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Performance Cookies. These cookies allow us to improve the functionality and experience of our site, these include third party cookies which collect information to help better tailor our advertising to your interests, preferences and past activity
  • Targeting cookies. These cookies record your visit to our websites, the pages you have visited and the links you have followed. This information will be used by us and third parties to make our websites and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose but only if you consent to such sharing.
  • Social Website/Re-marketing Cookies. So you can easily “Like” or share our content, we have included sharing buttons on our websites for certain social media sites such as Facebook and Twitter. These cookies are set by the third party social media sites to which they relate, including:
    • Facebook;
    • YouTube;
    • Pinterest;
    • Instagram; and
    • Twitter

Category

Cookie Duration

Purpose

Examples

Analytical/performance cookie

24

months

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you arrived and what you interact with. We use this information to tailor your online experience, so that it is relevant and bespoke to you. Adverts based on this information are displayed across the internet by third parties, including Google.

Google uses cross-device functionality to display information to you across your digital devices. If you have chosen to enable Google to associate your web and app browsing history with your Google account, Google uses this data from signed-in users, together with our Google Analytics data, to ensure you only see content and adverts relevant to you and your online experience.

You can opt out and control the display of adverts by visiting the Google Ad Settings page – https://www.google.com/settings/ads

If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common website browsers – https://tools.google.com/dlpage/gaoptout

Google Analytics

Analytical/performance cookie

12

months

We use Hotjar on some pages of the website to track how visitors interact with them, we can then use this information to improve the design and layout of these pages for a better user experience.

More information about Hotjar’s privacy practices, including how to Opt-out can be found at https://www.hotjar.com/legal/policies/privacy.

Hotjar

Sharing with social networks

If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/ http://twitter.com/privacy http://www.google.com/intl/en-GB/policies/privacy/ Changes to this cookies policy and more information

Any changes to this Cookies Policy in the future will be posted on this page and we will take all measures necessary to communicate any changes to you. Please check back frequently to see any updates or changes to this policy. We will also bring your attention to such changes by updating our cookie banner/ pop-up.

If you have any further questions, comments or requests regarding our cookies policy or how we use cookies on our websites, then you can contact us by email at contact@twls.co.uk

This policy was last reviewed and updated on 1 January 2019

WLS / VSN Modern Slavery Statement

Introduction

White Label Sourcing Limited (WLS”) both welcomes and recognises the Modern Slavery Act 2015 and the duty it places on organisations to disclose publicly the steps they are taking to prevent modern slavery within their business operations and supply chains. WLS has a zero-tolerance approach to modern slavery and is committed to improve its practices by acting ethically and with integrity to ensure that modern slavery and human trafficking does not exist anywhere within the organisation or is in anyway associated with the business.

Our Business

WLS is a SME business that supplies bespoke sportswear, workwear and promotional items to customers across the UK. It operates under two principal brands “The White Label Solution” and “VSN Sport”.

Our principal place of business is based in Thornliebank, Glasgow where we employ over a dozen people in a variety of roles – from warehousing to design, and from sales to financial control. Our employees are our biggest asset and it is through them that we endeavour to achieve the aims of our business and to deliver and exceed the high levels of service that our customers have come to expect.

Due Diligence, Risk Assessment and Auditing

WLS considers its position within the apparel sector as low to medium risk in relation to modern slavery. The company recognises that although comprehensive practices are in place to ensure that modern slavery does not exist within direct recruitment and employment, the very nature of the business is complex when considering the use of independent factories and an extended supply chain. WLS insists that all companies associated with its business adhere to section 54 of the Modern Slavery Act 2015 or, if because of size constraints they are unable to do so specifically, that they abide by its principles and policies. Accordingly WLS expects its supply chain partners to ensure that modern slavery also does not exist within their own organisation and supply chain. Where identified issues arise and are not resolved to our satisfaction, we review the on-going nature of the relationship with that relevant organisation having set goals for improvement.

Our Policies and Procedures

WLS adopt many procedures that assist with our management of potential modern slavery and human trafficking issues, details of which can be found within our Employee Handbook. These procedures are located within sections covering pre-employment checks, public interest disclosure (whistle-blowing) and Corporate Social Responsibility Statement.

In order to address modern slavery directly, WLS is implementing a dedicated Modern Slavery Policy Statement that sets out the company’s position in relation to modern slavery. The policy is designed to set out the requirements the company has on entering into contractual relationships with others and ensures that its employees are aware of their responsibilities in working to ensure modern slavery does not exist anywhere within the company.

WLS is committed to training its employees to recognise potential situations of modern slavery and procedures to report their concerns. Training is provided at induction and refresher training via seminars and departmental meetings.

Moving Forward

WLS is committed to ensure modern slavery does not exist within its organisation by improving its current practices, adapting existing procedures, creating new policy and continuing to educate its employees. The Board of Directors have set targets for the forthcoming year which include the following;

  • To formulate and issue company-wide a dedicated ‘Modern Slavery and Human Trafficking’ policy, this to be included within the Employee Handbook.
  • To adapt and improve existing key policies and procedures as necessary to address modern slavery issues.
  • To provide refresher training for our employees on identifying any potential unlawful or unethical conduct within our operations and supply chain and how to report their concerns.
  • To ensure that all applicable sub-contractors have a signed statement and policy to abide by the Modern Slavery Act or for smaller organisations to agree to comply with the policy and procedures of WLS.
  • To audit our policies and procedures to ensure effectiveness and best practice in addressing risk of modern slavery within our operations.

This statement is made in accordance with section 54(1) of the Modern Slavery Act 2015 and constitutes WLS’s modern slavery and human trafficking statement for the financial year ending 31 December 2019.

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